Quickertrade Terms & Conditions of Delivery Services
Version: 1.1.1
Released: 13th September 2024
Terms & Conditions of Delivery Services (“Delivery Terms”)
By agreeing to these Terms and Conditions of Delivery Services (“Delivery Terms”), you (“Customer,” “you,” “your”) affirm that you are at least 20 years old or have obtained consent from your parent or legal guardian, and are legally capable of entering into and performing agreements under these terms. BY REGISTERING FOR AND USING THE SERVICES, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED IN THESE DELIVERY TERMS, AS WELL AS ALL POLICIES OF THE PLATFORM INCORPORATED BY REFERENCE.
If you are under 20 years old, you must secure consent from your parent or legal guardian, including their acceptance of these Delivery Terms and agreement to your use of the Delivery services for Goods purchased on the Platform.
These Delivery Terms will be effective from 13th September 2024 and will govern the Delivery services provided by Quickergroup Ltd (“Quickergroup,” “we,” or “our”) for Goods you purchase from the Platform.
Quickergroup reserves the right to update these Delivery Terms at any time, and will notify you of such changes.
1. Definitions & Interpretation
Unless otherwise specified, the definitions and interpretation provisions outlined in Schedule 1 will apply to these Delivery Terms.
2. Engagement of Delivery Services
2.1 Agreement to Terms: By using our services, you agree to these Delivery Terms, as well as any associated guidelines, notices, operational rules, policies, and instructions related to the Delivery of Goods purchased on the Platform. We may update these Delivery Terms or any related guidelines, notices, operational rules, policies, or instructions periodically. Your continued use of the Delivery services constitutes your acceptance of any such updates.
2.2 Scope of Delivery: These Delivery Terms cover the following services we may provide for Goods purchased through the Platform (collectively, “Delivery”): (i) delivery to your doorstep; (ii) delivery to Collection Points; and (iii) collection of returns.
2.3 Service-Specific Policies and Restrictions: We may publish additional policies and rules governing the Delivery services on the Platform at any time. By continuing to use these services, you agree to adhere to these policies and rules. We may also restrict shipping routes and destinations from time to time, but will use reasonable efforts to complete Delivery of Parcels already in our custody when such restrictions are introduced or altered.
3. Delivery of Goods
3.1 Delivery Address: Goods will be delivered to the address specified in your Order, but not necessarily directly to the named recipient. We will make up to 2 delivery attempts to the address provided in the Order.
3.2 Shipping Fees: Shipping fees are outlined in the Order. Unless otherwise stated, fees will be based on the chargeable weight and dimensions of the Goods as listed by the Seller at the time of listing on the Platform, and calculated according to the shipping fee rate card published by us.
3.3 Tracking: You can track the status of your Delivery via the ‘Track My Order’ page on the Platform.
3.4 Delivery Timeframe: Delivery is subject to factors such as availability of the Goods and Seller’s dispatch timings. We will make reasonable efforts to deliver Goods according to our regular schedules. All timeframes provided are estimates and are not a part of these Delivery Terms. We are not liable for any delays in Delivery.
3.5 Deemed Receipt: If Goods are not received by the estimated Delivery date, you must notify Quickergroup within 3 days of this date using the contact options available on the Platform. Failure to notify us within this period will result in the Goods being deemed received.
3.6 Failure to Accept Delivery: If you refuse or fail to accept Delivery of the Goods (unless due to reasons beyond your control or the Seller’s fault) or fail to pay the full amount for Cash-on-Delivery Orders, the Order and Delivery may be cancelled without affecting any other rights or remedies available to the Seller.
4. Payment
4.1 General: You can pay the Shipping Fee using any payment methods approved by Quickergroup Ltd and/or the Platform. Payment of the Shipping Fee will be processed only after the Seller has accepted your Order. For cash-on-delivery options, you consent to us collecting payments on behalf of the Seller.
4.2 Payment Methods: You agree to abide by the user agreement for your chosen payment method, which may be available on the Platform. Any issues, disruptions, or errors with your payment method will not be grounds for claims against the Seller, Quickergroup, or the Platform, unless such issues are caused by fraud or misconduct by these parties.
4.3 Invoicing: To request an electronic invoice or receipt for the Delivery, please reach out to us through the authorized communication channels on the Platform, such as the Live Chat function.
4.4 Failure to Pay: If you do not complete the payment according to the terms of your chosen payment method, or if payment is canceled for any reason, we may suspend or cancel the Delivery of Goods until full payment of the Goods price and Shipping Fee is received.
4.5 Claims: (a) Refunds of the Shipping Fee may be issued in the following cases, subject to the applicable terms and our discretion:
- Failed Delivery
- Returns
- Loss or damage to Goods during Delivery
- Undeliverable Goods (b) Each Delivery is limited to one claim for a refund. Any refund issued will be considered full and final settlement for any liability related to that Delivery. (c) Refunds will be processed to the original payment method or through the Quickergroup Wallet, as deemed appropriate. Refund processing times may vary, and we do not guarantee the timing of refunds. We may change the refund processing method at any time without prior notice. (d) Claims must be submitted through the authorized communication channels on the Platform, specifically the Live Chat function. Claims submitted through other channels may be rejected.
5. Taxes
5.1 You are responsible for any applicable taxes on the Shipping Fee.
5.2 If applicable law requires you to deduct or withhold taxes from any payment to us, you must do so and pay the net amount. Failure to provide the original withholding tax certificate will forfeit any right to a refund or tax credit.
6. Undeliverable Goods
6.1 Conditions for Undeliverable Goods: Quickergroup Ltd reserves the right to cancel the Order and Delivery without prior notice if the Goods are deemed undeliverable under the following circumstances (“Undeliverable Goods”):
(a) Non-compliance with customs regulations or unpaid duties and taxes;
(b) Presence of counterfeit goods or illegal items such as ivory or narcotics;
(c) Inclusion of goods requiring special handling or restricted items like refrigerated food, live or deceased animals, animal parts, restricted plants, bullion, currency, gemstones, weapons, explosives, or human remains;
(d) Classification as hazardous materials or dangerous goods by IATA, ICAO, ADR, or other relevant organizations;
(e) Delivery would breach international sanctions set by the United Nations or other applicable entities, or the laws of the origin, destination, or transit countries;
(f) Legal or regulatory requirements for receipt are not met by the named recipient or the person accepting delivery, as reasonably assessed by us;
(g) Incorrect or inadequately marked delivery address.
6.2 Inspection: We may inspect the Goods, including opening sealed packages, and will not be liable for any delays or damage resulting from such inspections, provided we exercise reasonable care.
6.3 Indemnity: You agree to indemnify Quickergroup and the Platform against any losses, damages, fines, or expenses arising from any Order containing Undeliverable Goods.
6.4 Disposal: We may, without prior notice and without liability, abandon, store, or dispose of Undeliverable Goods in any manner we find appropriate.
7. Returns
7.1 Return Policy: Returns must comply with the Return Policy outlined on the Platform. We are not obligated to process any return unless it adheres to the Return Policy.
7.2 Property: Upon refund, non-conforming Goods or parts thereof become the Seller’s property. Unless stated otherwise in the Return Policy, you agree to allow us to collect the Goods for return to the Seller.
8. Termination
8.1 Cancellation by You: If the Goods have already been dispatched by the Seller, you cannot cancel the Order or Delivery. If you choose not to accept the Goods, you may initiate a return as per the Return Policy.
8.2 Cancellation by Seller: We may, at our discretion or as directed by the Platform or Seller, stop or suspend any Delivery (dispatched or not) by notifying you if: (a) The Goods are unavailable for any reason; (b) You breach these Delivery Terms or any applicable terms or policies related to the Platform or the Order; (c) We are informed of your insolvency or bankruptcy.
8.3 Termination of Platform Use: We may cancel any Delivery or cease further Delivery services if you terminate your use of the Platform or if the Platform’s access is terminated or refused by the Platform for any reason.
9. Risk of Goods
9.1 Risk Transfer: Risk of damage or loss of the Goods transfers to you upon actual or deemed receipt of the Goods, regardless of whether you have the legal right to receive them.
9.2 Acceptance of Goods: You agree not to accept Goods that are not part of your Order. Any claims or proceedings required to recover incorrectly received Goods will be your responsibility, including associated losses and expenses.
10. Notices
All notices and communications from us or the Platform will be made through the official contact channels available on the Platform, such as the Platform APP, Live Chat, or authorized email from our Customer Care team. If necessary for Delivery, you agree that we may also use the contact details provided in the Order.
11. Access to Tools
11.1 Access to Tools or Services: We may provide you with tools or services for tracking or managing the Delivery of Goods. You agree to use these tools and services solely for their intended purpose and to comply with any additional terms of use prescribed by us.
11.2 Unauthorized Access: You are responsible for managing access to your Platform account and any tools or services used for tracking or managing your Delivery. You may not contest any actions taken through your account or tools unless you have provided us with prior written notice of unauthorized access.
11.3 Intellectual Property Rights: Access to Delivery-related tools or services does not grant you any ownership, license, or rights to the intellectual property contained within those tools or services.
11.4 Disclaimer: The tools and services provided for tracking and managing Delivery are offered on an “as is” basis. We make no guarantees regarding their availability, reliability, error-free operation, or security. Any external links provided are for convenience only; we are not responsible for the content of such links.
12. Data Privacy and Protection
You agree that the Privacy Policy published on the Platform governs how we handle your Personal Data in relation to our Delivery services. All rights and obligations outlined in the Privacy Policy, as updated from time to time, are incorporated into these Delivery Terms.
13. General
13.1 Sub-contracting: We may delegate or sub-contract any part of the Delivery to third-party service providers as we see fit.
13.2 No Waiver: Failure or delay in enforcing any part of these Delivery Terms does not constitute a waiver of our rights.
13.3 Severability: If any provision of these Delivery Terms is found to be illegal, invalid, or unenforceable, the remaining provisions will remain in full force and effect as if the invalid provision had been removed.
13.4 Third Parties: No third party shall have the right to enforce these Delivery Terms, whether identified by name, class, or description.
13.5 Assignment: You may not assign your rights under these Delivery Terms without our prior written consent. We reserve the right to assign our rights to any third party.
13.6 Correction of Errors: We reserve the right to correct any typographical, clerical, or other errors or omissions in documents such as acceptances or invoices without incurring liability.
13.7 Language: In case of any translation of these Delivery Terms, the English version will prevail.
13.8 Entire Agreement: These Delivery Terms represent the complete agreement between you and us regarding their subject matter, replacing all previous agreements or communications.
13.9 Conclusive Communications: Records maintained by Quickergroup, the Platform, or its service providers regarding the Delivery will be considered binding and conclusive. You agree not to dispute the validity or accuracy of such records based on their electronic form or computer system output.
13.10 Governing Law: These Delivery Terms are governed by and construed under the laws of the United Kingdom, and you submit to the exclusive jurisdiction of the courts of the United Kingdom.
Schedule 1
Definitions and Interpretation
“Collection Points”: Refers to designated locations where Customers can retrieve their Parcels.
“Intellectual Property”: Includes all types of intellectual property rights such as copyrights, patents, utility models, trademarks, service marks, geographical indications, domain names, layout design rights, registered designs, design rights, database rights, trade or business names, rights to protect trade secrets and confidential information, goodwill, reputation rights, and any other similar proprietary rights. This also covers all current and future applications for these rights globally, whether registered or not, including all associated legal remedies for any infringement, misappropriation, or violation.
“Quickergroup”: Refers to Quickergroiup Ltd., a company established under Vietnam and UK law where UK law takes presidence, with registration number ********** and its registered office at 164 Đinh Tiên Hoàng, Tự An, Thành phố Buôn Ma Thuột, Đắk Lắk. Vietnam.
“QL,” “we,” “our,” and “us”: Refer to Quickergroup Ltd., a company established under Vietnam and UK law where UK law takes presidence, with registration number ********** and its registered office at 164 Đinh Tiên Hoàng, Tự An, Thành phố Buôn Ma Thuột, Đắk Lắk. Vietnam.
“Order”: Refers to the request for Goods made by you, which has been accepted by the Seller and placed on the Platform in accordance with the Delivery Terms.
“Personal Data”: Any information that can be used to identify, contact, or locate you. This includes details such as your name, email address, billing address, shipping address, phone number, and credit card information.
“Platform”: Comprises (a) the web and mobile versions of the website operated or owned by Quickergroup Ltd., currently located at www.quickergroup.com; and (b) the mobile applications provided by Quickergroup Ltd., including versions for iOS and Android.
“Privacy Policy”: Refers to the privacy policy available at https://www.quickergroup.com/privacy-policy/.
“Goods”: Merchandise available for purchase on the Platform.
“Return Policy”: The policy outlining the procedures for returns, available at https://www.quickergroup.com/helpcenter/returns/.
“Seller”: The entity offering Goods for sale on the Platform.