Privacy Policy in Detail

Version: 1.1.1

Released: 14th September 2024

At Quickergroup Limited, we understand that protecting your personal information is a priority. We are fully committed to safeguarding your data and ensuring it is managed in compliance with applicable laws whenever you use any features, functionalities, applications, or services available through our Platform. This also applies to interactions via external services, apps, customer support, or when accessing our Platform and Services through any device, including computers or mobile devices.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING “SIGN UP,” “I AGREE TO QUICKERGROUP’S PRIVACY POLICY,” “I CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER, AND/OR PROCESSING OF MY PERSONAL DATA AS DESCRIBED IN QUICKERGROUP’S PRIVACY POLICY,” OR ANY SIMILAR CONSENT PROVIDED ON THE QUICKERGROUP REGISTRATION PAGE OR DURING YOUR USE OF OUR PLATFORM AND SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER, AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED HEREIN.

1. Introduction to This Privacy Policy

1.1. Quickergroup Limited, along with its affiliates (collectively referred to as “Quickergroup,” “we,” or “us”), is committed to protecting your privacy. Depending on your location, the entity responsible for your personal data will be:

Vietnam: Quickergroup Limited, located at 164 Đinh Tiên Hoàng, Tự An, Thành phố Buôn Ma Thuột, Đắk Lắk 630000, Vietnam.

1.2. This Privacy Policy should be read in conjunction with any specific legal notices or terms relevant to your region, as outlined in Section 12 of this document.

1.3. When you use Quickergroup’s websites and applications (whether web or mobile versions), as well as our products, services, and functionalities, we collect, use, disclose, store, and/or process information, including personal data. For the purposes of this Privacy Policy, “Platform” refers to all of Quickergroup’s websites and apps (both web and mobile versions), while “Services” encompasses all products, information, features, and services available through the Platform.

1.4. This Privacy Policy explains how we handle the data we collect and process during your use of our Services or access to the Platform, whether you are a registered buyer or seller. Your personal data will only be collected, used, disclosed, stored, and processed as described in this Privacy Policy.

1.5. It is important to review this Privacy Policy together with any additional notices we may provide regarding the collection, use, disclosure, and/or processing of your personal data for specific applications. This ensures you are fully informed about how and why your data is being used.

1.6. We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you. Where permitted by law, continued use of our Services or Platform, including placing Orders (as defined in the Terms of Use), or your express consent after these updates, constitutes your acceptance of the revised Privacy Policy. It is your responsibility to regularly review this Privacy Policy to stay informed about any changes.

1.7. This Privacy Policy complements other legal notices, contractual terms, and consent provisions related to the collection, storage, use, disclosure, and processing of your personal data. It does not override those terms unless explicitly stated.

1.8. These terms apply to all users of Quickergroup, whether they are buyers, sellers, or otherwise, unless stated otherwise.

2. The Personal Data We Collect From You

2.1. We collect personal data as outlined below, in accordance with local laws and regulations, and where necessary, after obtaining your consent.

2.2. Personal data refers to any information that can identify an individual, whether directly or indirectly, or when combined with other information to which we have or may gain access.

2.3. Depending on how you engage with our Platform and Services (e.g., when registering or logging in), you may be asked to provide certain details. While you can opt not to provide some information, doing so may limit your ability to use many of our Services. The types of personal data you may provide include:

(a) Identity and Profile Data: This may include your name, date of birth, gender, username, password, email address, phone number, interests, and any personal data in the form of images, videos, or audio that you upload to our Platform. For sellers, additional business-related data, such as your company name, address, incorporation date, registration number, business license, tax details, and shareholder or director information, may be collected.

(b) Account and Transaction Data: This includes your credit card information, bank account details, bank statements, delivery and billing addresses, payment information, and details regarding orders placed or products/services provided through the Platform.

(c) Usage Data: This refers to information about how and when you use the Platform and Services, including browsing data, and usage statistics.

(d) Marketing and Communications Data: This may include your interests, responses to surveys, marketing preferences, communication settings, feedback, and records of your interactions on the Platform or with third-party providers.

(e) Location Data: This includes location information when searching for nearby deals or tracking order delivery or pickup statuses.

2.4. We automatically collect and process specific types of data whenever you use our Platform or interact with our Services, as outlined above.

How We Receive Your Personal Data

2.5. We may receive your personal data under the following circumstances:

(a) When browsing our websites (mobile or web versions);

(b) When creating an account with us (as a buyer, seller, or otherwise);

(c) When listing products or services for sale on our Platform or on our affiliates’ platforms, and transacting with buyers;

(d) When subscribing to or using any Services on our Platform or on affiliated platforms;

(e) When completing transactions for products available on the Platform;

(f) When using payment features on the Platform or from third-party providers;

(g) When using features, functions, mini-apps, or mobile games available on the Platform or Services;

(h) When uploading user-generated content to the Platform;

(i) When using the chat function on the Platform;

(j) When subscribing to our publications or marketing materials;

(k) When participating in promotions, surveys, or campaigns on the Platform;

(l) When engaging in activities or campaigns on the Platform;

(m) When logging into your account or interacting with us through external services or applications (e.g., Facebook or Google);

(n) When other users post comments on your content or when you comment on others’ content;

(o) When a third party files a complaint about you or your content;

(p) When engaging with us offline, including through outsourced customer service representatives.

2.6. We may collect your personal data from third parties (such as agents, vendors, partners, or contractors), automatically from your use of the Platform, or directly from you. For more details, please refer to Sections 2.12 through 2.16 regarding the collection of computer data.

2.7. By using our Platform and Services, you consent to the transfer of your personal data from third parties and/or affiliates to Quickergroup for the purposes outlined in this Privacy Policy.

2.8. You agree to submit accurate, non-misleading personal data and keep it up to date. We may request documentation or perform checks to verify your data as part of user verification or legal compliance.

2.9. Certain categories of personal data can only be collected if you provide it voluntarily or as described in this Privacy Policy. Choosing not to provide or withdrawing consent for the use of your data may restrict access to certain features of our Platform or Services.

2.10. If you provide us with personal data about third parties, you confirm that you have obtained their necessary consent and permissions for us to process their data according to this Privacy Policy.

2.11. If you sign up for our Platform using a social media account or link your Quickergroup account to a social media platform, we may access personal data from the social media provider. This data will be managed as described in this Privacy Policy.

Collection of Computer Data

2.12. We or our authorized service providers may use cookies, web beacons, and other similar technologies to enhance your experience on the Platform.

2.13. When accessing the Platform via any device, our servers automatically log data transmitted by your browser, which includes technical and usage data as described in Section 2.2.

2.14. This data helps us assess website performance, improve our products and services, and tailor content to suit your preferences. Additionally, it enables us to offer targeted advertising relevant to your interests.

2.15. Cookies are small text files stored on your browser or device when visiting a website or viewing a message, helping us recognize your device. Web beacons are small graphics that help us track page views and analyze your preferences.

2.16. You can manage or delete cookies through your browser or device settings. However, some cookies are essential for core features such as managing your shopping cart. Adjusting or deleting cookies may affect certain Platform functionalities.

3. Use and Disclosure of Your Personal Data

Purpose of Use

3.1. We use and disclose personal data for the purposes outlined below, adhering to applicable local laws and obtaining your consent where necessary.

3.2. Depending on your interaction with Quickergroup (as a buyer, seller, website visitor, or mobile app user), we may use the personal data collected for the following purposes:

(a) To facilitate your access to and use of our Services or Platform.

(b) To manage your online account.

(c) For analytics, research, and business development:

To improve user experience with our Services and Platform.
To enhance the layout and content of the website for user customization.
To identify visitors to the Platform.
To conduct surveys and research on user demographics and behavior for technological advancements (e.g., machine learning, voice recognition).
To create profiles based on data provided by you or third parties to offer more personalized services.
To perform data analysis, testing, research, and to monitor usage and activity trends.
To further develop our products and services.

(d) For legal and operational purposes:

To verify your identity for fraud prevention.
To validate and cross-check information with third parties for accuracy.
To address complaints, feedback, enforcement actions, and content take-down requests.
To compile statistics and undertake internal and statutory reporting.
To store, host, and back up personal data for operational, legal, or business purposes.
To share personal data in connection with potential business transactions, such as mergers or acquisitions, ensuring compliance with data protection laws.
To prevent or investigate violations of our Terms of Use, Privacy Policy, or other policies, including fraud or misconduct.
To perform due diligence checks.
To comply with legal and regulatory requirements, including requests from law enforcement and government authorities, and to ensure the safety of our employees, users, and the public.

(e) For any other purpose where you have provided consent, in compliance with applicable laws.

3.3. For buyers and registered users, your personal data may be used for additional purposes, such as:

(i) Order Processing:

To process and deliver your orders.
To update you on the status of your orders.
To provide customer support, including handling returns.
To verify and process payment transactions via third-party providers.

(ii) Service Provision:

To display your name or profile on the Platform, including any reviews you submit.
To support mini-apps and other features.
To respond to queries, feedback, and disputes.
To feature you on scoreboards for campaigns or activities.
To facilitate social interactions on the Platform.
To assess applications for financial services and integrate third-party loyalty programs.

(iii) Marketing and Advertising:

To provide relevant information or promotional content.
To conduct marketing activities.
To promote our Services, we may use user-generated content (e.g., video content) that you choose to upload or broadcast on our Platform. This content will be publicly accessible, and we do not control how it may be shared or used by others.

(iv) Other:

To better understand our buyers.
To perform automated decision-making processes, in compliance with applicable laws.

3.4. For sellers, personal data may be used for additional purposes, including:

(i) Service Provision:

To manage shipping or delivery of products listed or sold.
To address queries, feedback, and disputes.
To verify documentation for seller onboarding and streamline processes.
To display your name or profile on the Platform.
To process payments or services.
To assess applications for seller financing and provide ancillary logistics services.

(ii) Marketing and Advertising:

To send promotional materials about products and services.
To support marketing and advertising efforts.

(iii) Other:

To better understand our sellers.
To conduct automated decision-making processes as per applicable laws.

Who We Disclose Your Personal Data To

3.5. We may share your personal data with third parties and affiliates for the purposes mentioned above, including:

(i) Service providers in areas such as payments, logistics, marketing, data analytics, and customer service.

(ii) Their service providers and related entities.

(iii) Courts, law enforcement, and regulatory authorities.

(iv) Other users of the Platform or Services.

3.6. We strive to ensure that third parties and affiliates uphold the security of your personal data and retain it only as long as necessary for the intended purposes.

International Data Transfer

3.7. We may transfer your personal data outside of your jurisdiction for the purposes described in this Privacy Policy. These transfers will comply with applicable laws, and we will inform you and obtain your consent, as required, regarding the destination countries and their data protection standards.

Third-Party Services

3.8. We may share your personal data with third-party service providers or affiliates (e.g., payment processors) to facilitate services related to your use of the Platform. The use of third-party services is subject to their terms and privacy policies, and any issues or concerns should be addressed to the relevant third party.

4. Withdrawal of Consent to Continued Use, Disclosure, Storing, and/or Processing of Personal Data

4.1. You may withdraw your consent to the continued use, disclosure, storing, and/or processing of your personal data by contacting us using the details provided below, subject to the conditions and limitations imposed by applicable laws or regulations.

4.2. Please be aware that if you withdraw your consent or exercise your other rights under applicable local laws, we may not be able to continue providing the Services to you or fulfill any contracts we have with you. We shall not be liable if we cannot continue providing the Services or perform our contractual obligations as a result of your withdrawal. Our legal rights and remedies remain expressly reserved in such cases.

Marketing Information

4.3. You may unsubscribe from receiving marketing information at any time via the settings in our mobile application or by using the unsubscribe function in our electronic marketing communications.

5. Updating Your Personal Data

5.1. It is essential that the personal data you provide is accurate and complete. You are responsible for informing us of any changes to your personal data or if you believe that the data we hold about you is inaccurate, incomplete, misleading, or outdated.

5.2. You can update your personal data at any time by accessing your account on the Platform.

5.3. We may take steps to update your personal data with third parties and our affiliates if the data is still required for the purposes stated above.

6. Accessing and Correcting Your Personal Data

6.1. You may request information about your personal data collected by us, or inquire about how your personal data has been used, disclosed, stored, or processed by us via the personal account information settings on our Platform or by contacting us using the details provided in Section 11. You may also request corrections to any errors or omissions in your personal data. To process your request, we may need additional information. We may refuse correction requests if they are deemed vexatious or unreasonable.

6.2. Where permitted by applicable data protection laws, we reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If applicable, we will inform you of the fee before processing your request.

7. Security of Your Personal Data

7.1. To protect your personal data from unauthorized access, collection, use, disclosure, processing, copying, modification, disposal, loss, misuse, or other similar risks, we have implemented appropriate administrative, physical, and technical measures, including:

(a) Restricting access to personal data to authorized individuals who require it.

(b) Maintaining technology solutions to prevent unauthorized access to our systems.

(c) Using 128-bit SSL (secure sockets layer) encryption technology for the processing of financial information.

(d) Implementing other security measures as required by applicable law.

7.2. While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We continuously review and enhance our security measures. We advise you to exercise caution when sharing personal data and authentication details (such as passwords and credit card information) outside our Platform or Services.

8. Retention of Personal Data

8.1. We will retain your personal data only for as long as required or permitted by law or as necessary for the purposes for which it was collected.

8.2. We will securely dispose of or anonymize your personal data as soon as it is reasonable to assume that the retention no longer serves the original purposes or is no longer necessary for any legal or business purposes.

9. Minors

9.1. We do not sell products to minors (as defined by applicable law) and do not intend to offer our Services or grant access to the Platform to minors. We do not knowingly collect any personal data relating to minors.

9.2. By using our Platform, you confirm that you are above the age of majority and capable of understanding and accepting the terms of this Privacy Policy. If you are a minor, you may use our Platform only with the involvement of a parent or legal guardian.

9.3. As a parent or legal guardian, please ensure that minors under your care do not submit personal data to us. If the personal data of a minor is disclosed to us, you consent to the processing of that minor’s personal data, agree to be bound by this Privacy Policy, and take responsibility for the minor’s actions.

9.4. We are not responsible for any unauthorized use of the Services on the Platform by you, individuals acting on your behalf, or any unauthorized users. It is your responsibility to make informed decisions regarding the use of the Services and to take necessary steps to prevent misuse.

Third Party Websites
10.1. The Platform may include links to external websites managed by third parties, such as our business partners, merchants, or payment providers. Quickergroup is not responsible for the privacy practices of these external websites. It is recommended that you review their privacy policies to understand how your information is collected and managed by them.
10.2. Even if these third parties are affiliated with Quickergroup, we do not control the operation of these external websites. Each may have its own privacy and data handling policies. Quickergroup cannot be held responsible for the content, security, or activities of these linked websites. These links are provided solely for your convenience, and accessing them is at your own discretion and risk. We welcome any feedback about these external websites, including reports of non-functional links.
Inquiries, Feedback, Concerns, Suggestions, or Complaints
11.1. For any inquiries related to personal data protection or privacy, please refer to our FAQs on data protection and privacy policies.
11.2. For other concerns regarding our data protection practices, or to exercise any rights granted to you under applicable laws, please contact us through our online chat service or at the following:

Vietnam: